Brand Voice
Configure friendly, premium, direct or local language styles.
↗FEATURE / AI REPLIES
AI Replies
human.
Brand-aware multilingual AI replies for Instagram and WhatsApp customer conversations.
SOENGAGE!24/7AVAILABILITY
MULTILANGUAGE
1 VOICEYOUR BRAND
SMART, NOT ROBOTIC
Replies that sound like your business.
Set the tone, approved knowledge and response boundaries. SoEngage answers repetitive enquiries instantly and hands over conversations that need a person.
Knowledge Grounding
Use approved FAQs, product information and policy content.
↗Language Detection
Identify the customer’s language and continue naturally.
↗Guardrails
Control topics, claims and situations that require human review.
↗Intent Detection
Recognise purchase, support, complaint and information requests.
↗Human Escalation
Escalate sensitive or high-value conversations with context.
↗THE WORKFLOW / THREE MOVES
How we make it work.
Supply knowledge
Add your approved business information.
Set boundaries
Choose tone, languages and escalation rules.
Review and improve
Use conversation insights to refine answers.
FINAL EPISODE / YOUR MOVE
Ready to stop
missing customers?
Let us show you what SoEngage can automate for your business.